Customer data in the prompt
Your new AI support summary sends every support conversation, with names, emails and order details, to an AI provider. A customer asks where their data goes.
This answers: Can I send customer data to an AI API? No coding needed. 3 quick decisions.
- Keeping data safe
- Supervising your AI
Checking your access…
Can I send customer data to an AI API?
You can, but it means sharing personal data with another company, so your privacy policy and agreements must cover it. Send only what the feature needs, removing names, emails and payment details first. Use a plan or setting that doesn't train on or retain your data longer than needed, accept the provider's data processing agreement, and list the provider.
Breaks at AI provider: Names, emails and orders sent in full
Why AI tools write this bug
Generated AI features pass whole records into the prompt because it is the simplest way to give the model context.
How to fix it
- List which fields each AI call sends.
3 more steps, and a prompt that checks your own app for this bug. Part of Pro.
UnlockCommon questions
- Does the AI provider train on my customers' data?
- It depends on the provider, plan and settings. Many business API plans say they don't train on API data by default; check the current terms for yours.