The reviewer who couldn't sign in
Your app signs people in with a six-digit code sent by email. Apple rejected it under Guideline 2.1: 'We were unable to sign in.'
This answers: Why can't the App Store reviewer sign in? No coding needed. 3 quick decisions.
- Who is signed in
- Keeping it running
Checking your access…
Why can't the App Store reviewer sign in?
Reviewers only have the details you type into App Review Information. If your app signs in with email codes or magic links, they never receive the code. Create one review account that signs in with a fixed password or code, give it sample data and paid features, and keep it and your backend working until approval.
Breaks at Email service: Code sent to an inbox they can't open
Why AI tools write this bug
AI tools favour passwordless sign-in because it's quick to build, and nobody mentions that a reviewer can't open your inbox.
How to fix it
- Create a dedicated review account with sample data.
3 more steps, and a prompt that checks your own app for this bug. Part of Pro.
UnlockCommon questions
- Can I give Apple a demo mode instead of an account?
- Apple only allows a built-in demo mode with its prior approval, usually when legal or security rules stop you sharing an account. A demo account is the normal route.